Questions and Answers about Camping Gear

How do I pay for my purchase?
Is there sales tax, if so how much is it?
Does Your Camping Shop accept purchase’s using a P.O. Box, C.O.D., or purchases on credit?
May I pick up my order to avoid shipping and handling charges?
May I cancel my order?
I canceled my order. How long will it take to get my credit?
How long to receive my order?
My order is not available, what do I do and what happens?
Can I return a purchase I don’t want, is damaged, or is defective?
Can I have my order sent to a P.O. Box?
Can I ship to an address other than my own?
How are shipping charges calculated?
Can I track my purchase? If so, how?
Do you offer new and warranted items only?
May I purchase ammunition on line?
My package arrived damaged, what do I do?
My order appears lost in transit, what do I do?
What is “New” condition?
What is a freight charge?
What is an address correction and why am I being charged for it?
What do I do to return an item for exchange?
What Address do I ship any type of return/exchange items?

How do I pay for my purchase?
Your Camping Shop accepts only Visa, Master Card and Discovery Card. We do not accept other forms of payment.

Is there sales tax, if so how much is it?
Your Camping Shop is based in Pennsylvania, there for we charge 6% sales tax on all purchases made within the state of Pennsylvania. All other states are not charged sales tax.

Does Your Camping Shop accept purchase’s using a P.O. Box, C.O.D., or purchases on credit?
The simple answer is “NO”. Most items are shipped UPS as a primary shipper. UPS requires a street address that is valid. If a PO Box is used, an error message will show upon submitting an order.

Your Camping Shop will not accept a C.O.D. (cash on delivery) purchase, nor will we sell on credit.

Your Camping Shop cannot ship to A.P.O, F.P.O. or any foreign addresses. Sorry.

May I pick up my order to avoid shipping and handling charges?
Sorry, But “No”.

May I cancel my order?
If the item has not been shipped and the vendor can cancel in time, Yes you can cancel your order. If the order has been sent to the vendor, Your Camping Shop will attempt to stop the order but we Cannot assure that we can stop it in time. Should you receive a cancelled order, accept the delivery, call Your Camping Shop, immediately and we will assist with instructions. All Returns are subject to a vendor determined restocking fee”. Any return request made after 10 days will not be accepted.

I canceled my order. How long will it take to get my credit?
Your credit request will be submitted within 24hrs by Your Camping Shop. It may take 7 to 10 days for a credit slip to arrive at your address. Also, your credit should be reflected on your next credit card statement. The billing cycle of your credit card may cause this to vary.

How long to receive my order?
Usually 2 to 5 days (work days) if shipped by UPS. You may wish to select other faster delivery shipments. Of course additional shipping charges will apply. You may also choose USPS.

My order is not available, what do I do and what happens?
Generally, Your Camping Shop’s products are always available. Please check the availability when you order. Please understand that if you do order a product which is listed as unavailable (or out of stock), two things may happen. First your order may be placed on backorder, which we have no control on how long a vendor may take to fill that order, or your order may be cancelled. Generally, Your Camping Shops vendors will ship your product before the estimated delivery time. But, there are times when variables and circumstances are beyond our control. This unavailability of a certain product, or a back up in the warehouse do to overwhelming requests ( i.e. Christmas). In case this situation does arise, please call our customer representative at our contact numbers and we will do the best we can for you. You also have the option to add a backorder item to your account and be notified via email when the products are ready for purchase and shipping.

Your Camping Shop Reserves the right to cancel your order at anytime without notice.

Can I return a purchase I don’t want, is damaged, or is defective?
Yes and No. Each manufacturer, developer, and distributor has return policies. Some products just cannot be returned. We cannot accept returns on ammunition due to liability and safety issues. Opened and mounted items (ie rifle and pistol scopes) are non-returnable. Items which are deemed as “used” are also non-returnable (ie opened bubble packs). All returns must be in original packaging and must include all documentation. Your Camping Shop truly apologizes for your inconvenience in this matter.

Should you receive a defective item please call us immediately upon receiving the item and within the 10 return policy. We will need your invoice number. Your Camping Shop will contact UPS and have UPS issue a call tag, or pick up order and have them pick up the defective item and we will send you an new one. Due to manufactures and supply/vendor policies, certain defective products must be sent back to the manufacturer for repair or replacement.

For unwanted items, all return requests must be made within 10 days. On items unopened or unused, (Your Camping Shop has the right to decide what is used), may be returned for a full refund. There is a 15% restocking fee ($3.00min), if returned within the 10 day return policy. The item must be returned to Your Camping Shop, with the fright prepaid and must have a Return Authorization from Your Camping Shop. All freight charges and restocking fees will be deducted from any refunds. Please, always contact Your Camping Shop Customer Service to get a Return Authorization Number prior to returning any product.

If you receive a delivery that appears to be damaged during the shipping process, Do Not Accept The Shipment. If you do receive a delivery that shows to be damaged or defective after you open it, please e-mail or phone us with in 5 days of delivery. We will issue you a Return Authorization Number. Remember, this is a 5 day return, not 10 days as with other situations.

Can I have my order sent to a P.O. Box?
No. All of our shippers require a street address they consider valid. A P.O. Box is not considered valid by their policies. We at Your Camping Shop apologize for this inconvenience.

Can I ship to an address other than my own?
YES.. Just replace your address with the address you want the item sent to in the Check Out screen. Remember, No post office boxes, FPO’s, or APO’s.

How are shipping charges calculated?
Weight, dimensions and destination are what are used to calculate the varying shipping charges. Your Camping Shop has the ability to give you real time shipping quotes during your checkout. These rates are also calculated using the various shippers. Your Camping Shop does reserve the right to a modest handling fee which may be added at our option and it is displayed as part of your shipping total.

As Your Camping Shop cannot inventory all the items we sell, orders may be shipped by one of our authorized vendors from the warehouse closest to the shipping address. The vendor ultimately determines which shipper will be used. Therefore, we cannot reduce shipping charges for any reason. Although most orders are shipped via UPS, because of their excellent tracking abilities and insurance, some orders are shipped via the vendors determination. Some of the vendors have special arrangements with other shippers such as, Airborne, and Federal Express.

Can I track my purchase? If so, how?
Yes, by placing an order online, and your credit card information is processed, you will receive your UPS Tracking Number via e-mail. The tracking number is also available in your account area. Late in the day orders and weekend purchases may take a little longer to get your tracking number. You will get your number, we send tracking numbers with every order shipped.

Do you offer new and warranted items only?
Your Camping Shop offers only items that are factory sealed, and new. No used items at all. All warranties stated or implied are held with the product manufacturer. Consult the documentation that came with your purchase.

May I purchase ammunition on line?
Yes. You must be 21 years old. You must know your states laws as Your Camping Shop accepts no liabilities of any kind, for any reason on your purchase or use of your purchase. You must prove to us that you are 21 years old to purchase ammunition, gun parts, crossbows etc. You can fax us a copy of your drivers license or legal identification. Call customer service for fax information. Your Camping Shop does not sell firearms. You also must abide by all federal laws pertaining to ammunition.

My package arrived damaged, what do I do?
If you get a package delivered and it appears damaged, Do Not Accept It. If you open a package and the item appears damaged or defective notify Your Camping Shop with in 5 days of Receipt of the package. We will issue a Return Authorization Number.

My order appears lost in transit, what do I do?
Contact Your Camping Shop and we will file a claim for a lost package. Note: These claims can take up to 30 days to finalize.

If you would like a second shipment to replace the lost package, you will be charged for the replacement order and upon resolution of the lost package, a credit will be issued minus any pertinent charges.

What is “New” condition?
All products must be in new condition to be returned to Your Camping Shop. Examples of new: unopened products, Clothing with all tags still attached and not worn, a tree stand that has not be assembled or used.

Products we will refuse: Boots worn outside or with mud/dirt or damage caused by purchaser. Scope’s that has been mounted to a firearm, Leupold optics without the shrink-wrap around the original box, any bubble-packaged item that is opened.

Refused items will be shipped directly to the customer, and no credit will be issued. The customer will absorb the return freight costs. Please, read and understand our return policies. Thank you.

What is a freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This charge will be charged back to the customer. This amount, charged by the carrier will be deducted from your credit card prior to refund.

What is an address correction and why am I being charged for it?
Sometimes Your Camping Shop will be billed for an address correction. UPS charges $10.00 if your address is not exactly correct. This charge will be billed to you, the customer.

What do I do to return an item for exchange?
Follow our normal 10 day return policy. Merchandise returned for an exchange will be charged a $10.00 exchange fee, plus all shipping charges.

What Address do I ship any type of return/exchange items?
Please call or e-mail Your Camping Shop when returning any purchase. Normally the address you should ship to is:

YOUR CAMPING SHOP
3059 Audrain Rd. 581
Vandalia, MO 63382
Attn: Customer Service

Some items will have to be returned directly to the manufacturer, so Please contact Your Camping Shop prior to shipping.